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Sample Request Policy

We appreciate that you may like to see a sample of a product to confirm an order or selection. We are happy to provide samples however due to the obvious expenses incurred with this process, we do have several policies in place.

Please browse our website and catalogues and speak to our specialists to obtain any relevant information prior to requesting a sample to ensure we are providing you with the correct products suited to your needs.

Samples with a value of $10.00 and under can be dispatched without charge via Australia Post and are generally delivered within five business days.

Any products with a value over $10.00 or which have been requested to be sent via an overnight courier service due to urgency attract the following policy conditions:

  • If you have elected to place an order but need to check the quality of an item, we are pleased to arrange a sample without charge, upon order confirmation. If your full order does not go ahead for any reason, you will be charged the cost of the sample plus freight.
  • If you would prefer to receive a sample prior to placing an order, you will be charged the cost of the sample plus freight. A tax invoice will be issued for samples and dispatch will occur when payment has been received. The full amount will be credited to you should you proceed with an order.

Due to the cost of doing business and our desire to keep prices low for our customers, we reserve the right to decline questionable/non-business free sample requests and to limit the number of items sent and appreciate your understanding.

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